Minute Soups – Privacy Policy

At Minute Soups, we value your privacy and are committed to protecting your personal information in compliance with Indian laws, including the Information Technology Act, 2000. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.minutesoups.com or purchase our products.

By using our website, you consent to the collection and use of your information as described in this policy.

1. Data Controller Information

This website and data are managed by:

• Company Name: Minute Soups (Owned by Seventh Natures)
• Address: 7/345, Mettu Street, Sowriyur, Avadathur Colony, Salem, Tamil Nadu – 636 501
• Email for Privacy Queries: minutesoups@gmail.com
• Phone: +91 83008 03771

2. Information We Collect

We collect information based on your interactions with our site:

A. Information You Provide Directly (Personal Data)

This data is essential for transactions and communication:

• Identity & Contact Data: Name, email address, phone number, and any information provided when you create an account or contact customer service.
• Transaction & Financial Data: Billing and shipping addresses, order details, and limited payment information (e.g., confirmation tokens from payment gateways, but we do not store full credit card or debit card numbers).

B. Information Collected Automatically (Non-Personal Data)

This data is collected via tracking tools to help us improve our service:

• Technical Data: Internet Protocol (IP) address, browser type, device information, and operating system.
• Usage Data: Details about how you browse our website, including pages viewed, time spent on pages, and referring/exit pages.

3. How We Use Your Information (Purpose Limitation)

We use your data only for specific, necessary, and lawful purposes:

• Order Fulfillment: To process your purchase, arrange shipment, and deliver products to your specified address.
• Communication: To send order confirmations, shipping updates, and respond to your customer service inquiries.
• Marketing: To send you promotional emails about new products, offers, and news, only if you have explicitly opted in (you can unsubscribe at any time).
• Security: To screen orders for fraud and risk and protect the integrity and security of our website.
• Analytics: To analyze site usage and behavior, helping us understand customer preferences and continuously improve our website design and offerings.

4. Data Security and Storage

• Security Measures: We maintain reasonable security practices and procedures, including SSL encryption for data transmission and use of secure, PCI-compliant payment gateways, as required under the IT Act, 2000.
• Data Minimization: We only collect and retain data necessary for the stated purposes.
• No Financial Storage: Your sensitive payment card details are never stored on our servers; they are processed directly by our secure, third-party payment gateway partners.
• Retention: We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

5. Sharing of Information with Third Parties

We will not sell, rent, or trade your Personal Information to any third party for their marketing purposes. We only share necessary data with trusted partners under strict confidentiality agreements to facilitate our services:

• Payment Processors: To authorize and complete your financial transactions.
• Logistics Providers: To ship and track your products.
• Analytics Providers: Services like Google Analytics help us measure and analyze web traffic and customer behavior.
• Legal Compliance: If required by a court order, law, or governmental request in India.

6. Cookies Policy

Our website utilizes cookies, which are small files stored on your device, to enhance your browsing experience.

• Function: Cookies help us recognize you on repeat visits, remember items in your shopping cart, and track aggregate site usage.
• Your Choice: You have the ability to accept or decline cookies. Most web browsers automatically accept them, but you can usually modify your browser settings to reject cookies if you prefer. Please note that disabling cookies may limit your ability to use certain features of our website.

7. Your Privacy Rights

You have the right to control your personal data. You may contact us at minutesoups@gmail.com to exercise the following rights:

• Right to Access: Request access to the personal data we hold about you.
• Right to Correction/Rectification: Request that any incomplete or inaccurate data we hold about you is corrected.
• Right to Erasure/Deletion: Request the deletion of your personal data from our records, subject to legal requirements for data retention (e.g., transaction records).
• Right to Withdraw Consent: Where we rely on your consent for processing (such as for email marketing), you have the right to withdraw that consent at any time (opt-out).

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new policy on this page with a revised “Effective Date.” We encourage you to review this policy periodically.